Purpose Statement
To respond to telephone and online queries from clients; provide service, fulfil clients’ needs and the granting of Global One (Save, Transact, Insure, Credit) and achieve targets.
EXPERIENCE
Min: This role is deemed to be appropriate for a matriculate without previous experience.
Ideal/Advantageous:
1 – 2 years telemarketing experience, preferably in sales
Call centre experience
Of a sales/credit/fraud environment
Of (Or) working in a Capitec Bank branch
QUALIFICATION (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
A relevant tertiary qualification in Human Resources or Business Management
KNOWLEDGE
Min: Basic calculations
Ideal:
Understanding of banking or financial principles and environment
Basic telesales techniques and methods
Basic sales principles and techniques
Basic operational and product knowledge
Capitec Bank Products and Procedure
Skills
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Attention to Detail
Analytical Skills
Selling Skills
Influencing Skills
Telephonic / Call skills
Conditions of Employment
Clear criminal and credit record
Willing to work regular shifts or weekends or rotational standbys
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