Salary: R 4,500.00 per month – Stipend
Position Description
One-year learnership as a Contact Centre Guide.
You will support young work seekers/entrepreneurs via telephonic conversations/ email communications by providing them with meaningful advice and giving them practical guidance on their journey to employment.
Harambee contact center learner responsibilities include:
Supporting young work seekers/entrepreneurs via telephone conversations/email communications.
Utilizing active listening, empathy and problem-solving skills to understand young work seekers/entrepreneurs’ needs and respond with meaningful guidance and support.
Work with our team leaders to improve processes and the experience of young work seekers/entrepreneurs.
Attending learner modules to grow your skillset and get your learnership qualification.
Follow the Harambee values and ways of working.
Role requirement
Requirements and skills
Strong verbal and written communication skills in English.
Fluent communication in multiple South African languages is advantageous.
Basic computer literacy and typing skills.
The ability to multitask and manage time effectively.
Excellent problem-solving skills.
Demonstrate high levels of empathy and care for others.
Ability to remain calm in stressful situations.
Team orientated.
Disciplined and committed.
Applicants from LSEN schools are encouraged to apply.
Minimum Requirements
Commit to a one-year programme beginning in March 2023.
Be available from 8am-4.30pm Monday to Friday for the duration of 12-month programme.
Must be open to working shifts and occasional weekends
Matric (Grade 12) or Grade 10 for applicants with disabilities.
No criminal record.
Currently unemployed with no or very little work experience.
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