FIDELITY SECURITY SERVICES IS HIRING CALL CENTRE AGENTS

Support and provide superior service to internal and external customers via phone, email, and fax and face to face for walk in customers.

QUALIFICATION & EXPERIENCE:

Grade 12 or equivalent
Knowledge of customer service principles and practices
Knowledge of administrative procedures
Knowledge of security industry beneficial

Responsibilities and Duties:

CUSTOMER INTERACTION
Receive and process cancellations
Handle incoming calls or inquiries from customers who wish to cancel their service
Investigate and solve customer’s complaints or queries
Provide feedback to customers and ensure the relevant region is updated

Keep accurate records of discussions or correspondence with customers
Communicate and coordinate with regions
Record cancellations, complaints and save offers on customer sat
Analyse statistics or other data as required by management