Skills and Competencies
Behavioural:
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership
- Team player
- Motivating teams
- Coaching and mentoring
- Developing
Knowledge
- Organisational knowledge (Eskom)
- Ability to deal with stress
- Report compilation
- Service Delivery Training
- Effective Time Management
Skill
- Interpersonal skills
- Planning and organisational skills
- Customer Service and product skills
- Telephone skills
- Computer skills
- Communication skills
Key Responsibilities
- Handling inbound and outbound interactions
- Handling back-office activities (non-technical dispatch & follow Up’s)
- Handling multi-media activities and outbound (pro-active customer interaction) campaigns
- Strive for excellence in customer interaction and service improvement
- Supports marketing, sales and customer service processes
- Perform vending, prepaid and easy pay activities
PLEASE NOTE: If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.
We are committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.
Click here to Apply
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