DEPARTMENT OF EMPLOYMENT AND LABOUR: OUTBOUND CONTACT CENTER AGENT

Outbound Agent: Contact Centre REF NO: HR 5/1/2/3/22

SALARY: R218 064 per annum

REQUIREMENTS: Grade 12. No Experience.

Knowledge: Compensation Fund objectives and business functions. Relevant Fund policies, procedures and processes. Human anatomy/ Biology. Stakeholders and Customers. Customer Service (Batho Pele Principles). Risk Awareness. COIDA. COIDA tariffs. Technical Knowledge. Legislative

Requirements: COIDA. Constitution Act. Public service Act. Occupational Health and Safety Act (OHS). PFMA and National Treasury Regulations. Skills: Required Technical Proficiency. Business Writing Skills. Data Capturing. Data and records management. Telephone Skills

DUTIES: Process escalated queries received from telephone calls, faxes and e-mails. Make effective use of the integrated information system. Perform continuous process improvements.

ENQUIRIES: Ms EN Mokgalapa Tel: (082) 783 9414

Note: Coloureds, Indians Whites and Persons with disabilities are encouraged to apply

APPLICATIONS: Chief Director: Corporate Services: P O Box 955, Pretoria, 0001 or hand deliver at 167 Thabo Sehume & Madiba Street, Delta Heights Building

FOR ATTENTION: Sub-directorate: Human Resources Planning Practices and Administration, Compensation Fund.

NOTE/ Instruction: Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the incorrect application for employment (old Z83) will not be considered. Each application for employment form must be fully completed, initialled and signed by the applicant (Part F must be answered and declaration must be completely signed).

Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert.

CENTER: Compensation Fund, Pretoria

CLOSING DATE: 06 April 2023 at 16:00