Clover Call Centre Learnership Applications 2024
Clover is the largest employer in the dairy industry in South Africa and has been recognized in the Rep Trak study for the past two years as the most reputable and ideal company to work for. For over a century, Clover has steadily established itself as a premium brand, known for its quality products and the exceptional relationships it fosters with all its business partners and employees who accompany us on our journey to success.
Job Advert Summary
Clover is seeking new talent to join the Call Centre Learnership. Successful applicants will spend the learnership period at Clover’s Call Centre offices in Constantia Park (Roodepoort) and attend prescribed classes. By the end of the learnership, participants will have earned the NQF qualification and gained experience in a world-class Call Centre environment.
Applicants from the West Rand surrounding areas are at an advantage. Persons with a disability are encouraged to apply.
Requirements:
– Grade 12 or equivalent NQF4
– Grade 12 / Matric completed in the past 5 years (2019 – 2023)
– Average of 60% for English and Maths or Maths Literacy
– Advanced computer literacy
– Currently unemployed
– Must not have participated in a learnership before
Competencies:
– Proactive and action-oriented
– Acts with honesty and consistency
– Maintains high standards
– Interpersonal effectiveness
– Commitment and motivation
– Collaborates with others to achieve common objectives
– Customer-oriented
– Communicates effectively
– Ability to apply numerical principles
Duties and Responsibilities:
Provide high-level customer service:
– Handle all inbound and outbound interactions
– Resolve queries and complaints through relevant stakeholders
– Capture and confirm customer orders
Capture orders accurately and on time:
– Follow the daily call list
– Inform customers of accounts on hold
– Confirm customer orders as per standard operations procedures
– Notify relevant stakeholders of issues related to orders
Sell Clover and Principal products:
– Offer new or additional products, highlighting features and special offers
Promote teamwork and cooperation:
– Assist team members in achieving team results
– Share responsibility to complete tasks
– Support team values
– Participate in team meetings
– Take responsibility for visual management of information
Clover Call Centre Learnership Applications 2024
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